Our Process:
You make your appointment…call us at (909) 390-0555 or go to our Free In-Home Estimate page on our website and fill out your information. One of our representatives will call you to arrange the best time for one of our Sales Reps to come to your home to discuss your project.
A Rooms N’ Covers Sales Rep will arrive to introduce you to our product line of Patio Covers and/or Patio Enclosures. He will be able to take your input and provide you with a bid for us to complete you project.
An agreement can be signed at this point, or if you want to think it over, the Sales Rep will leave you a quote that’s good for 30 days. Standard California right of rescission applies, which means that you are able to cancel up to the third business day after signing.
If you would like to finance your project, we have programs available that will fit your criteria. Your Sales Rep can cover all of those with you on his visit, explaining all the terms and costs for each option.
After your project is laid out and an agreement is signed, the engineering phase is begun. If a site check is required for special conditions at your home, someone from that office will arrange a visit. Most jobs use standard engineering prints for your product, and the calculations can be completed at the office.
The permit application process is next. Some cities give us the permits immediately. This process can take one day or several weeks (see below.) We will keep you advised of the process if they take your job into plan check.
Possible delay to our timeline. As mentioned above, some cities take a percentage of jobs for a plan check of the engineering. This is a random event, and it should be mentioned at point of sale or site check. If this happens, you will be advised, and whatever time is added for the plan check will be added to your timeline for job completion. This delay is out of our control if it occurs, and your understanding is appreciated. No materials can be ordered until the city/county agree to the permit.
At receipt of permit, we will pick it up and place it in your job folder. This permit will be delivered to you at project installation and is yours to keep. A copy should be retained at the city or county. Having this permit in your files will ensure a smooth transition should you decide to sell your house at a later date.
Order placement with the factory. On average, it take 14 business days for the factory to complete your order. They generally confirm our order with 48 hours, which allows us to arrange an install date with you.
The day is here! Time for us to build your patio cover or enclosure. We allow a week for this to take place. In your agreement, you should have a start week and finish week. This means, barring any weather delays, etc. that if we start on a Tuesday we should be finished by the following Tuesday, or Wednesday to Wednesday, etc. Any concrete work or demolition should have already been accomplished while your project was on order. Any unusual delays should have been discussed with you. If everything goes according to plan it will not take the full week, but allowing a little extra time is always prudent. Final payment can be given to your installers upon completion.
We will clean up after ourselves at the end of construction. Placing tarps down under the cutting tables makes this a fairly straight-forward process, one which we think is very important.
Happy customer! Our ultimate goal here at Rooms N’ Covers. The entire process usually covers 3-6 weeks. As mentioned before, the HOA and city permit processes may slow us down a little, but we will keep you in the loop should that happen. Thank you for being a Rooms N’ Covers customer!
